Privacy policy

Last updated: 11 August 2026

At ToolVanta, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from ToolVanta.store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

ToolVanta operates an online store serving customers in the United Kingdom.

Business name: ToolVanta
Website: ToolVanta.store
Address: Willowdale Centre, Wickford SS12 0RA, United Kingdom
Phone: +44 7781 591197
Email: Support@toolvanta.store

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

When you visit or use our website, we may collect certain information.

Information you provide directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Order details

• Payment and transaction information

• Information you provide when contacting customer support

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• Website usage and interaction information

We may use cookies and similar technologies to collect some of this information.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Process payments

• Provide customer support

• Communicate with you about your orders

• Respond to enquiries and requests

• Process returns, refunds and exchanges

• Prevent fraud and protect our website

• Improve our website, products and services

• Understand how customers use our website

• Send marketing communications where we have a lawful basis and, where required, your consent

• Comply with applicable legal and regulatory requirements

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information on one or more of the following legal bases:

• Contract: where processing is necessary to fulfil an order or provide services you have requested.

• Legal obligation: where we are required to process information to comply with the law.

• Legitimate interests: where processing is necessary for legitimate business purposes, provided that these interests do not override your rights.

• Consent: where you have given us permission to process your information for a specific purpose, such as certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors

• Delivery and shipping providers

• Website and hosting providers

• Shopify and other ecommerce service providers

• Analytics and advertising providers

• Customer support and communication services

• Fraud prevention and security providers

• Professional advisers where necessary

We only share information where there is a legitimate reason to do so and, where required, appropriate safeguards are in place.

We do not sell your personal information to third parties.

7. Shopify

Our online store may be powered by Shopify. Shopify may process information necessary to provide ecommerce, payment, hosting, security and related services.

Shopify may process personal information in accordance with its own privacy policies and applicable data protection requirements.

8. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic and usage

• Improve website performance

• Measure advertising effectiveness

• Provide relevant marketing where permitted

Some cookies are necessary for the operation of the website, while others may require your consent depending on applicable law.

You can manage or disable cookies through your browser settings and, where available, our cookie preference tools.

Disabling certain cookies may affect some website functionality.

9. Marketing Communications

If you have provided your consent or we otherwise have a lawful basis to do so, we may send you promotional emails about products, offers and updates.

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in the email; or

• Contacting us at Support@toolvanta.store.

Unsubscribing from marketing communications will not prevent us from sending important service messages relating to your orders or transactions.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on:

• The purpose for which it was collected

• Whether you have an active customer relationship with us

• Our legal and accounting obligations

• The need to resolve disputes or enforce agreements

• Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Unauthorised disclosure

• Destruction

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to restrict certain processing

• The right to object to certain processing

• The right to data portability

• The right to withdraw consent where processing is based on consent

• The right to object to direct marketing

To exercise a privacy right, please contact us using the details below.

Email: Support@toolvanta.store
Phone: +44 7781 591197

We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your personal information has been handled unlawfully.

15. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

ToolVanta
Address: Willowdale Centre, Wickford SS12 0RA, United Kingdom
Phone: +44 7781 591197
Email: Support@toolvanta.store