Refund policy

Last updated: 11 August 2026

At ToolVanta, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be entitled to return it and receive a refund in accordance with this policy and your statutory rights under UK consumer law.

1. Right to Cancel Your Order

If you are purchasing from us online as a consumer in the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods to us.

This statutory cancellation right does not apply to certain products, including personalised or custom-made products, perishable goods, or sealed products that cannot be returned for health or hygiene reasons once opened, where applicable.

Your statutory consumer rights are not affected by this policy.

2. Returns

To request a return, please contact us before sending your item back.

Email: Support@toolvanta.store
Phone: +44 7781 591197

Please include:

• Your order number
• Your name
• The product you wish to return
• The reason for the return, if applicable
• Photos or other evidence if the product is damaged or defective

Once your return request has been approved, we will provide you with the appropriate return instructions.

Items should be returned securely packaged and, where reasonably possible, in their original condition and packaging.

3. Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for the direct cost of returning the goods, unless we have agreed otherwise.

If an item is faulty, damaged, incorrect, not as described, or does not conform to the contract, we will handle the return in accordance with your statutory rights and will not require you to bear reasonable return costs where the law requires us to cover them.

4. Refunds

Once we receive your returned goods, we will inspect them where necessary and process your refund.

For eligible cancellations, refunds will normally be made within 14 days of receiving the returned goods, or earlier where applicable under UK law.

Refunds will normally be issued to the original payment method used to place the order.

Where you exercise your statutory right to cancel an online order, we will also refund the cost of standard delivery. If you selected a more expensive delivery option, we are only required to refund the equivalent standard delivery cost.

5. Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer:

• A replacement
• A repair
• A refund
• Another appropriate remedy required by UK consumer law

Please provide photographs of the item and packaging where possible so that we can investigate the issue quickly.

Nothing in this policy limits or excludes your statutory rights.

6. Items That Cannot Normally Be Returned

Certain products may be excluded from the statutory cancellation right where permitted by UK law. Examples can include:

• Personalised or custom-made products
• Perishable goods
• Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
• Other products specifically excluded by applicable consumer legislation

If an exception applies to a particular product, this will be clearly stated on the relevant product page before purchase.

7. Condition of Returned Goods

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, similar to how they could inspect them in a physical shop.

If goods have been handled beyond what is reasonably necessary and their value has consequently been reduced, we may be entitled to make a deduction from the refund where permitted by law.

8. How to Request a Return or Refund

Please contact us using the details below:

ToolVanta
Address: Willowdale Centre, Wickford, SS12 0RA, United Kingdom
Phone: +44 7781 591197
Email: Support@toolvanta.store

Please do not send products to the above address unless our customer support team has instructed you to do so.

9. Statutory Consumer Rights

This Return & Refund Policy does not affect your legal rights under UK consumer protection law.

If goods are faulty, not as described, or not fit for purpose, you may have additional rights and remedies under applicable UK legislation.

For online purchases, UK consumers generally have a 14-day cancellation period, followed by a further 14 days to return the goods after cancellation.

10. Contact Us

If you have any questions about returns, refunds or your order, please contact:

ToolVanta
Email: Support@toolvanta.store
Phone: +44 7781 591197
Address: Willowdale Centre, Wickford SS12 0RA, United Kingdom