Shipping policy

Last updated: 11 August 2026

At ToolVanta, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders placed through ToolVanta.store are processed, shipped and delivered.

1. Shipping Destinations

We currently ship orders to addresses within the United Kingdom.

We may expand our delivery locations in the future. If a destination is not available at checkout, please contact us before placing your order.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation where tracking information is available.

3. Delivery Times

Estimated delivery times within the UK are:

Standard Delivery: 3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the delivery address, courier service, seasonal demand and circumstances outside our control.

Please allow additional time during busy periods such as holidays, sales events and promotional periods.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Where free shipping is offered, the applicable products or order thresholds will be clearly identified on the website or at checkout.

We do not charge customers any hidden shipping fees after an order has been confirmed.

5. Order Tracking

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

If your tracking information has not updated for several business days, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Full name

• House or building number

• Street name

• City/town

• Postcode

• Contact telephone number

If an order has not yet been dispatched and you notice an incorrect address, contact us immediately.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Delayed Deliveries

While we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• High seasonal demand

• Transport disruptions

• Strikes

• Incorrect or incomplete addresses

• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us so that we can investigate with the delivery provider.

8. Lost or Missing Packages

If your order has been marked as delivered but you cannot locate it, please first check:

• Your delivery address

• Around your property

• With household members

• With neighbours

• Any safe place indicated by the courier

If you still cannot locate your package, contact us at:

Email: Support@toolvanta.store
Phone: +44 7781 591197

We will investigate the delivery with the relevant courier where appropriate.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging materials.

Contact us as soon as possible at Support@toolvanta.store with:

• Your order number

• Photos of the package

• Photos of the damaged product

• A description of the damage

We will review the issue and provide an appropriate solution in accordance with your statutory rights.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and, where possible, photographs of the package and the products received.

We will investigate the issue and arrange an appropriate remedy where applicable.

11. Delivery Attempts

If the courier is unable to deliver your order, they may leave instructions regarding a further delivery attempt, collection, or another available option.

If an order is returned to us because delivery could not be completed due to an incorrect address or failure to follow the courier's delivery instructions, please contact us to discuss the available options.

Additional delivery charges may apply where permitted by law and depending on the circumstances.

12. Pre-Orders and Out-of-Stock Products

If a product is marked as a pre-order or temporarily out of stock, the expected dispatch or delivery timeframe will be stated on the relevant product page where possible.

If an order contains multiple products with different availability dates, we may contact you regarding delivery arrangements.

13. Customs and International Shipping

We currently ship within the United Kingdom only.

If we introduce international shipping in the future, additional customs duties, taxes or import charges may apply depending on the destination country. Any applicable charges and delivery terms will be communicated before purchase where required.

14. Changes to Delivery Information

We may update delivery times, shipping methods or shipping charges from time to time.

Any changes will be reflected on our website and/or at checkout.

Changes will not affect orders that have already been accepted unless otherwise required by law.

15. Your Statutory Rights

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

If an order is not delivered within the agreed timeframe, or where no specific timeframe has been agreed within the applicable legal period, you may have additional rights under UK law.

For information about cancellations and refunds, please see our Return & Refund Policy.

16. Contact Us

If you have questions about shipping or delivery, please contact us:

ToolVanta
Address: Willowdale Centre, Wickford SS12 0RA, United Kingdom
Phone: +44 7781 591197
Email: Support@toolvanta.store